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FAQ
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What services are included in management fee?I offer several different management services ranging from Full Service to Tenant Finder Only and even Short Term Vacation Rentals.
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How often do you inspect the property?I do a periodic walkthrough every 6 months and then again during the Final Walkthrough once a tenant has vacated.
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How do you handle Tenant requests and/or complaints?Each tenant will have their own Tenant Portal where they can pay rent, submit maintenance requests and submit any notes including complaints that need to be resolved.
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What experience do you have managing properties like mine?I have been a Licensed Realtor and Property Manager since 2020 and have managed many different types of properties from multi-unit to apartments to Single Family Residences.
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What is your policy for late rent payments?Rent is due on the 1st of the month and is considered late on the 4th. The late fee penalty for paying late is outlined in the Terms and Conditions of the Lease Agreement.
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Are there any additional fees or charges not included in your management fee that i should be aware of?There are no additional fees. Professional photos, sign and lockbox are all included in my monthly management fee. My policy is to not charge anything until a lease has been signed and the property is rented. You will not be charged during any of the vacancy periods.
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What is your process for finding and qualifying tenants?The application process is very thorough in vetting a qualified tenant. It runs a background, credit, income, rental verification/history and eviction check on each applicant.
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What bills are tenants typically responsible for?Tenants are normally responsible for water, electricity, gas and/or propane, garbage and any cable, internet services of their choice. What the tenant pays for is usually negotiable depending on lease terms.
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What bills are owners typically responsible for?Owners are normally responsible to pay for HOA dues, mortgages, property taxes and sewer. Owners sometimes offer to pay for landscaping services as well. What the owner and tenant pay for is usually always negotiable. Owners can also choose to have the management company pay any of these bills on your behalf by having these bills sent directly to our office to be paid through the property from the monthly rent proceeds.
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Is it worth the money to pay for a Home Warranty?This is always personal preference. The Home Warranty will cover all of the main systems within the property including plumbing, electrical & HVAC. Most Home Warranty companies also offer options to cover allappliances within the home like refrigerator, washer and dryer.Service call fee amounts differ from each company, so its always a good idea to compare companies.
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How is my owner payment handled every month?Once the tenant pays rent, it is then processed by the accounting department. Once the payment clears the bank, your owner payment will be paid to you by the10th of each month. You will also get an email to notify you of the ACH deposit. You will also receive a monthly accounting statement for your records.
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What is your showing process?Once the property is listed for rent and inquiries start coming in, a showing appointment will be scheduled. The property will be shown by myself, someone from my team or by another licensed agent from my office. We never allow any prospects to view the property without being accompanied by a licensed team member.
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What is the term of the property management agreement?The initial term is always for one year. After the year, either part has the option to provide the other with a 30 day written notice OR renew the termfor an additional year.The term as well as any of the other conditions in the property management agreementis always negotiable.
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